Terms & Conditions

Welcome to Maemes. These Terms and Conditions (“Terms”) govern your use of our website, services, and any orders you place for grilled food and related products via our platform. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms.

We reserve the right to suspend or terminate your access if we suspect misuse or breach of these Terms.

Placing Orders

Orders can be placed online via our website. Please ensure all information provided (such as delivery address, contact number, payment details) is accurate and up to date.

Once you place an order, you will receive a confirmation email or message. This confirms we have received your order, not that it has been accepted.

We reserve the right to refuse or cancel any order at our discretion (e.g., due to stock availability, delivery area limitations, or suspicious activity).

Prices & Payment

All prices are listed in GBP (£).

We accept various payment methods, including credit/debit cards.

Prices and menu items are subject to change without notice.

Delivery & Collection

Delivery times are estimates and may vary due to traffic, weather, or order volume.

We deliver within specific areas as listed on our website. If you are outside our delivery zone, we may cancel your order.

You are responsible for being available to receive the order at the delivery address provided. If delivery fails due to incorrect information or your unavailability, we may charge a fee or withhold a refund.

Allergens & Dietary Information

We prepare food in kitchens that handle allergens such as nuts, dairy, gluten, etc. While we aim to minimise cross-contamination, we cannot guarantee allergen-free food.

It is your responsibility to review allergen information and notify us of any dietary concerns before placing an order.